Refund and Returns Policy

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns
   1.1 Returns are accepted within 14 days of receiving your order.
   1.2 Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items
   2.1 Items marked as final sale cannot be returned.
3. Process
   3.1 To initiate a return, contact us at info@nexaglow.com. Provide your order number and reason for return.
   3.2 Once approved, ship the item to the provided address. Return shipping costs are the responsibility of the customer.
4. Refunds
   4.1 Refunds are issued to the original payment method within 14 of receiving the returned item.